No Returns or Exchanges: Grooms Concept operates on a strict no-return and no-exchange policy for all bespoke tailor-made items. Once an order is placed and confirmed, it cannot be cancelled or returned.
Quality Assurance: We take great pride in the quality of our products. Each item is meticulously handcrafted to your specifications, and we ensure the highest standards of craftsmanship.
Measurement Accuracy: It is the responsibility of the customer to provide accurate measurements at the time of order placement. Any errors in measurements should be reported within 48 hours of receiving the product, and we will make every effort to address them, but additional charges may apply.
Defective Items: In the rare event that you receive a defective or damaged product, please contact us within 7 days of receiving your order, and we will assess the issue on a case-by-case basis.
Alterations: If you require alterations to your bespoke item, we can recommend tailors in your local area, but the cost of alterations will not be covered by Grooms Concept.
Information Collection: We collect personal information such as name, contact details, and measurements to process and fulfill your orders effectively.
Security: We implement strict security measures to protect your personal information. All data is stored securely, and we do not share your information with third parties unless required for order processing.
Communication: By providing your contact information, you consent to receiving order updates, newsletters, and promotional materials from Grooms Concept. You can opt out of these communications at any time.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies when accessing external links.